FAQ

1. About Our Brand

Q: What is Sofina?
A: Sofina is a modest fashion brand specializing in high-quality abayas. We are a 50% charity brand, meaning half of our profits go towards helping those in need.

Q: How does Sofina contribute to charity?
A: 50% of our profits are donated to charitable causes, including providing food, education, and medical assistance to underprivileged communities. By shopping with us, you are directly supporting these initiatives.

2. Orders & Payments

Q: How can I place an order?
A: You can place an order directly on our website. Simply browse our collection, add your favorite items to the cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure online payment options.

Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it cannot be modified or canceled, as we begin processing it immediately.

3. Shipping & Delivery

Q: Where do you ship?
A: We currently ship across the UAE and internationally.

Q: How long does shipping take?
A: Shipping typically takes 5-10 days, depending on your location.

Q: How much does shipping cost?
A: Shipping rates vary based on your location and will be calculated at checkout.

Q: Do you offer express shipping?
A: Currently, we do not offer express shipping, but we are working on providing faster delivery options in the future.

4. Returns & Exchanges

Q: Can I return or exchange my order?
A: We do not accept returns or exchanges. Please make sure to check the size guide and product details before purchasing. If your order arrives damaged, please contact us immediately.

Q: What if I receive a damaged or incorrect item?
A: If you receive a defective or incorrect product, please email us at info@sofina.store

5. Sizing & Product Care

Q: How do I choose the right size?
A: Please refer to our detailed size guide on the product page to ensure the perfect fit.

Q: How should I care for my abaya?
A: We recommend hand washing or using a gentle machine wash cycle. Avoid harsh detergents and tumble drying to maintain fabric quality.

6. Contact & Support

Q: How can I contact you?
A: You can reach us at info@sofina.store for any inquiries. We strive to respond within 24-48 hours.

Q: Do you have a physical store?
A: No, we are an online store only.

Q: Can I collaborate with Sofina?
A: If you’re interested in collaborations, please email us at info@sofina.store with your proposal.